Frequently Asked Questions


Does Ajial have an active online community for posting, sharing, and providing insight on its product and services?

Yes, we do. Our integrated network of social media services includes Facebook and Instagram.

Is buying online safe?

We guarantee a secure shopping experience, as Ajial chooses to process payment transactions through TAP covering KNet, Visa, and MasterCard only through securely encrypted Payment Gateways.

Account Inquiries

Do I need to register?

Ajial gives you the freedom to purchase whether you are a registered user or not. We recommend you to be a registered user to enjoy possible promotions and discounts where registered users are a priority.

Is it free to register for an account?

Yes, registration at is completely free.

What if I forgot my password?

Don’t worry, that is quite common, just click on forgot password and follow the directions, enter the email address associated with your account. Click submit to have a password reset link e-mailed to you. Feel free to contact us or simply contact our customer service hotline on + 965 1811811.

How do I change my profile?

Once you have logged on; click on your account link found on top of the page which will take you to your account dashboard page and then save your changes once you’re done changing the desired field.

Will my account expire if I do not use it for a while?

No, it will remain valid.

Can I create multiple accounts?

Sure, as long as each account has its unique e-mail address for registration.

What is a Wish list?

It is an on-site list that you can use to save products you wish to order, frequently reorder, or to send gift ideas to friends & family. You can view your Wish list at any time by clicking on the “Wish List” link at the top of the page; just make sure you are signed in.

Will my Wish list items expire if I don’t access my account for a while?

Don’t worry, once you have selected an item to be added to your Wishlist it will stay there permanently until you either buy or delete it.

When I add an item to my Wish List does the price get saved as well?

The Wish list does not reserve items & price details for you as they do change within your list in accordance to price & stock updates at e.g. If a Safety Essentials goes out of stock or gets a price change, the change will be shown in your Wish list as well. However, it stores all items that you wish to look at later, and buy at a later date. Any item you add to your Wish list will stay there permanently, till you either buy or delete it.

Order Inquiries

How do I place an order on

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

How do I contact customer support is always available through WhatsApp Business.

What payment methods can I use to pay for my order?

Currently, we offer various safe and secure payment methods: KNET, Visa, and Mastercard.

Status and Delivery Inquiries

When will I receive the items I ordered from

We will deliver your items within 1-2 working days from the date of order.

At what time will the delivery team contact me?

Our delivery team will contact you before the delivery to make sure you are available at the delivery address.

What are the items that can be delivered?

We deliver everything we sell, all over Kuwait!

How much do I need to pay for my delivery service?

There are usually free delivery and paid delivery options available in the checkout page.

What are the areas or locations covered for delivery?

Our delivery team covers all locations in Kuwait.

Can I get the driver’s contact number?

We do apologize, as we don’t give out driver’s numbers to our customers. However, our drivers will give you a call prior to arrival.

I ordered multiple items from but received only half the items I ordered, what’s the reason for that?

Please check your email for your electronic invoice copy, if you find that you have indeed purchased items that haven’t been delivered then drop us a note on the Contact Us page by clicking here, or call our customer service hotline and we will resolve your issue.

The item I want is sold out. Will it be available again?

Out of stock items will most definitely be available as soon as possible.

Post-sale Inquiries

How can I return or exchange items I bought through

You can return or exchange your product within 7 days of purchase. You may call customer care at +965-1811811 to schedule pick up from your home. Please allow for 2-3 days for pick up.

I bought an item yesterday and I found that it is not working?

We will accept the return of the item within 48 hours if the item is not working or is found defective. Please make sure the original packing is available.


Use of Coupons

1. The coupon is valid until three (3) months from the date of purchase.
2. The coupon can be redeemed at any Ajial store in Kuwait.
3. The coupon is non-refundable and cannot be exchanged for cash in part or in full.
4. The coupon is valid for a single transaction only.
5. Multiple coupons cannot be redeemed together in a single order or transaction.
6. Strictly no extension of the expiry date will be allowed.
7. The management retains the right to reject any coupon that has been tampered with or found in any way unacceptable.
8. The coupon cannot be used to buy another coupon.
9. The coupon is not applicable for online/website purchases.

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