FAQs
Privacy
Yes, we do. Our integrated network of social media services includes Facebook and Instagram.
We guarantee a secure shopping experience, as Ajial chooses to process payment transactions through TAP covering KNet, Visa, and MasterCard only through securely encrypted Payment Gateways
Account Inquiries
Ajial gives you the freedom to purchase whether you are a registered user or not. We recommend you to be a registered Ajial.com.kw user to enjoy possible promotions and discounts where registered users are a priority.
Yes, registration at Ajial.com.kw is completely free.
Don’t worry, that is quite common, just click on forgot password and follow the directions, enter the email address associated with your account. Click submit to have a password reset link e-mailed to you. Feel free to contact us or simply contact our customer service hotline on + 965 1811811.
Once you have logged on; click on your account link found on top of the page which will take you to your account dashboard page and then save your changes once you’re done changing the desired field.
No, it will remain valid.
Sure, as long as each Ajial.com.kw account has its unique e-mail address for registration.
It is an on-site list that you can use to save products you wish to order, frequently reorder, or to send gift ideas to friends & family. You can view your Wish list at any time by clicking on the “Wish List” link at the top of the page; just make sure you are signed in.
Don’t worry, once you have selected an item to be added to your Wishlist it will stay there permanently until you either buy or delete it.
The Wishlist does not reserve items & price details for you as they do change within your list in accordance to price & stock updates at Ajial.com.kw e.g. If a Safety Essentials goes out of stock or gets a price change, the change will be shown in your Wish list as well. However, it stores all items that you wish to look at later, and buy at a later date. Any item you add to your Wish list will stay there permanently, till you either buy or delete it.
Order Inquiries
Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your Ajial.com.kw shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.
Ajial.com.kw customer support is always available through WhatsApp Business.
Currently, we offer various safe and secure payment methods: KNET, Visa, and Mastercard.
Status and Delivery Inquiries
We do apologize, as we don’t give out driver’s numbers to our customers. However, our drivers will give you a call prior to arrival.
Out of stock items will most definitely be available as soon as possible.
Coupons
2. The coupon can be redeemed at any Ajial store in Kuwait.
3. The coupon is non-refundable and cannot be exchanged for cash in part or in full.
4. The coupon is valid for a single transaction only.
5. Multiple coupons cannot be redeemed together in a single order or transaction.
6. Strictly no extension of the expiry date will be allowed.
7. The management retains the right to reject any coupon that has been tampered with or found in any way unacceptable.
8. The coupon cannot be used to buy another coupon.
9. The coupon is not applicable for online/website purchases.